Logging Practices

KapStone’s Web servers automatically record Internet Protocol (IP) addresses of visitors. The IP address is a unique number assigned to every computer on the Internet. Generally, an IP address changes each time you connect to the Internet (it is a “dynamic” address). Note, however, that if you have a broadband connection, depending on your individual circumstance, the IP address that we collect may contain information that could be deemed identifiable. This is because with some broadband connections, your IP address doesn’t change (it is “static”) and could be associated with your personal computer. The Web server keeps track of pages visited on KapStone’s website, the amount of time spent on those pages, as well as the type of searches done on them. Your searches remain confidential and anonymous. KapStone uses this information only for statistical purposes, to find out which pages users find most useful and to improve the website. KapStone servers also capture and store information that your browser transmits.

This includes:

  • Browser type/version
  • Operating system used
  • Date and time of the server request
  • Volume of data transferred
  • Access status (file transferred, file not found and so on)

This data will be used to generate statistics that help us to further adapt our websites to meet your individual needs.


Cookies are electronic placeholders that are placed on your computer by websites to track your individual movements on that website over time. Cookies used by KapStone are session-based and therefore last only for the duration of the user’s session. Cookies are used by the KapStone website to keep track of user sessions to balance the usage of this website on all KapStone Web servers. They are not tied to a specific identity — no identifiable personal information about you is stored by them. Occasionally, KapStone will make use of persistent cookies. This type of cookie remains on your hard drive and provides information about the session you are in and waits for the next time you use that site again. This provides useful information to KapStone, enabling it to recognize repeat users, facilitating the user’s access to and use of the site. Such cookies are used only for this purpose, and they are not used to identify users or to track their usage of other sites.If you do not want a cookie placed on your computer as a result of using a KapStone website, you can disable cookies altogether by modifying the preferences section of your Web browser. Note that if you do so, some aspects of KapStone websites may be unavailable to you. If you choose to accept cookies on your hard drive but wish to be informed of their appearance, you may turn on a warning prompt by modifying the cookie-warning section also located in the preferences section of your Web browser.

External Links Disclaimer

Some of KapStone’s websites link to other sites created and maintained by other public- and/or private-sector organizations. KapStone provides these links solely for your information and convenience. When you transfer to an outside website, you are leaving the KapStone website, and KapStone’s information management policies no longer apply. KapStone encourages you to read the privacy statement of each and every website that you visit before you provide any personal information.

Communicating With Us

If you choose to contact KapStone staff using an email address, a discussion forum, a blog, a text message or other electronic communications method, or if you choose to complete an online form provided on a KapStone website (for example, customer feedback form), we may ask you to provide your name, email address or other personal information.  The purpose of collecting this information is to allow staff to respond to your inquiry or to evaluate individual Web services. Only authorized staff will have access to the information provided, and the information will be used only for the purpose it was intended.


KapStone has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information from loss; misuse; and unauthorized access, disclosure, alteration or destruction. KapStone cannot guarantee the security of information on or transmitted via the Internet.

Applicable Law

This privacy policy is governed and will be interpreted in accordance with the laws of the United States. If you use our services and reside outside the U.S., your information will be transferred to the U.S. and will be processed and stored there under U.S. privacy standards. By using our services and providing information to us, you consent to such transfer to the U.S. and processing there.

How We Use Your Information

KapStone uses the information collected to provide a safe, efficient and customized experience. Here are some of the details on how we do that: To manage the service — We use the information we collect to provide our services and features to you, to measure and improve those services and features, and to provide you with customer support. We use the information to prevent potentially illegal activities and to enforce our terms and conditions. We also use a variety of technological systems to detect and address anomalous activity, and screen content to prevent abuse, such as spam. These efforts may, on occasion, result in a temporary or permanent suspension or termination of some functions for some users. To contact you — We may contact you with service-related announcements from time to time. You may opt out of all communications except for essential updates.


KapStone does not show advertisements on our website.

How We Share Your Information

  • KapStone may share or disclose personal information in the following instances:
  • To comply with law or respond to lawful requests, including from law enforcement and government agencies.
  • To act on a good faith belief that access or disclosure is necessary to protect the personal safety of KapStone employees or others.
  • To protect the rights of KapStone, including enforcing the terms of use of this website
  • In the event that our company is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction.

Except as set forth above, KapStone will not share your personal information with third parties.

We never sell your personal information to third parties, such as marketers, without your consent. We do not provide any personal information to “people finder,” “public directory” or “white pages” sites.

Collaboration With Authorities

KapStone will cooperate with the regulatory authorities — in particular, data protection agencies of the countries in which KapStone operates. This relates in particular to the notification of privacy breaches as required by law. KapStone will observe the authorities’ findings, provided that they have been rendered following due process of law.

Review and Ratification

We may occasionally update this privacy policy.

Further Information


“Personal information” means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly — in particular, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity. “Sensitive personal information” means personal information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and the processing of data concerning health or sex life. “Consent” is any freely given specific and informed indication of the will of the individual, whereby the individual agrees that his or her personal information may be processed. Particular requirements about consent can arise from the respective national laws.

Contact Us

KapStone’s website and all its gateways are governed by the policies and principles outlined above. For more information relating to your privacy, contact:

KapStone Paper and Packaging
Office of the Corporate Counsel
1101 Skokie Blvd, Ste 300
Northbrook, IL 60062
Tel:  +1 (847) 239-8800
Fax: +1 (847) 919-6851